How Synergy Equipment is Creating a Customer Service Focused Team for Equipment Rentals
At Synergy Equipment, we are focused on providing our customers with the best experience possible with all of our equipment rentals. We work hard to deliver the kind of customer service that provides the right information, service and equipment quickly so you can get back on the job. Here is what you can expect from the customer service team at Synergy Equipment:
Convenient Equipment Rental Options
Synergy Equipment offers our customers 17 conveniently located branches throughout Georgia, Florida, Alabama and South Carolina. The first step to our rental equipment process is ensuring that you get the exact right equipment for your project needs. Our team is trained to help you determine which piece of equipment is best for you, with all of the right parts and accessories. We’ll help you determine the best size, bucket and attachments to get your project done right.
On-Time Delivery with Every Order
We are here to make renting construction equipment the easiest part of your day. We offer quality equipment with on-time delivery so you are never left waiting for equipment to start your day. Our team will work with you to clarify exactly when you need the equipment, and provide you with a 2-hour delivery window for your equipment to be delivered to your worksite. We are committed to ensuring that you have everything you need, when you need it most.
We Ensure All Equipment is Functioning Properly
No one wants to receive equipment that doesn’t work, so our team tests every piece of equipment before it leaves our shop. We inspect all of the key functions at multiple stages of the delivery process. First, we check the equipment in our shop to ensure we are providing you with the best equipment for your needs. We test the equipment again during loading to ensure that there are no leaks, the hydraulics are functioning properly and all of the motors are working.
We Provide Always Accurate Invoices
When you rent construction equipment with Synergy Equipment, you can do it with confidence. We work hard to ensure that our customers get invoices that show exactly what they expected. Our team will work with you to find the best price for your equipment rental, with no hidden fees or charges that we didn’t talk about upfront. We care that your invoice is always accurate.
Quality Assurance from Synergy Equipment
The final piece of quality assurance in our customer service is a phone call from our team. We complete live telephone surveys on 5% of our equipment rentals to ensure that we are always providing the best service possible. We check to verify that you received the right equipment, at the right time, and that everything was functioning properly. We grade our branches on these surveys and their invoice accuracy to ensure that every detail of our service is high quality.
No matter how you choose to rent your construction equipment, Synergy Equipment is here to provide you with the best service possible, every time. Our team of experienced professionals is always at your service to ensure that you are getting the best equipment for your project and budget. Want to learn more about renting construction equipment? Check out our blog today!